Vacancy Details

Ref:

Closing date 30/06/2018
Location Hodgson Motor Group
Benefits
Working hours Full Time
Salary TBC

Job Description

To control all Rental vehicle activity, including new vehicle entry, de-fleets and rentals to corporate clients, private customers and internal departments. To accurately prepare invoices and rental agreements.

To estimate accident repair work on customers vehicles, liaising with Insurance Companies and Bodyshop to ensure that all repairs are carried out to Toyota standards. To progress all jobs in a timely manner, and accurately invoice when complete.

The successful candidate will have a friendly customer facing attitude, with excellent administration skills and a great attention to detail.



Person Specification

Duties and Responsibilities include:

  • Ensure first class bodywork repairs, offering customers advice on care and cleaning.
  • Inspect all work to meet standards equal to manufacturers original.
  • Advise Rental & Bodyshop Manager on all body and paint related matters.
  • Handle individual customer complaints as necessary, investigate and reply to customer correspondence.
  • Ensure that all vehicles are delivered and collected in a timely manner
  • Support any promotional activity and special events if required.
  • Complying at all times with Company and Manufactures policies and procedures ensuring all health, safety, environmental and legal requirements are strictly adhered to.
  • Developing and maintaining positive and professional relationships with colleagues and clients to ensure high standards of customer satisfaction are delivered.
  • Supporting strategies to retain relationships built with existing customers whilst identifying opportunities for new business, building long - term loyalty and profitability.
  • Working efficiently as part of the Hodgson Newcastle Team.
  • Carry out any other duties requested by your manager.

Job Type: Full-time

Experience:

  • Customer Service: 1 year

Location:

  • Gateshead, Tyne and Wear

Licence:

  • Full UK Driving Licence

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