Vacancy Details

Ref:

Closing Date 30/11/2018
Location Hodgson Toyota MetroCentre
Benefits As per description
Working Hours As per desciption
Salary TBA

Job Description

Hodgson Newcastle Limited has an exciting opportunity for a Centre Host to join our Toyota Gateshead team.

In this role, you will be customer facing and will be expected to deal with customers in a highly efficient manner ensuring their needs are tended to. You will also be expected to provide support to the Sales and Service departments.

The main duties for this position will be predominantly as Centre Host working 28.5–33 hours per week on a rota basis with additional duties covering sickness, breaks and holidays. The successful candidate could be expected to work up to a 45 hour week on these occasions which will include weekends.

Key Responsibilities include:

  • Adhering to Toyota standards at all times, greeting customers in an efficient and polite manner offering refreshments and seating.
  • Build up a rapport with the customer establishing their needs and dealing with as appropriate.
  • Liaise with service, parts, bodyshop and sales departments to ensure customer requirements are met.
  • Maintain the standard order of procedure on a daily basis.
  • Managing the showroom and ensure it is to the correct standard for opening and appropriate security checks are carried out for closing.
  • Ordering current brochures and replenish refreshments when necessary.
  • Operating the switchboard in an efficient and professional manner.
  • Ensure any customer complaint is passed quickly and efficiently to the correct member of staff to deal with the problem.


Person Specification

Skills & Experience required:

  • Commitment to Toyota standards.
  • Excellent communication skills.
  • Interpersonal skills and team orientation.
  • Ability to work extra hours with short notice.
  • Good communication skills.
  • Ability to work under pressure at peak times.

Job Type: Permanent

Required experience:

  • Customer Service: 1 year

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