Vacancy Details


Closing date 30/04/2017
Location Hodgson Motor Group
Working hours Full Time
Salary DOE

Job Description

Warranty Administrator

Hodgson Newcastle Ltd is offering an exciting opportunity for an experienced Warranty Administrator to work within their established dealership network. The Warranty Administrator will be required to carry out the full range of associated tasks, with the upmost focus on providing exceptional customer service. The ideal candidate will have previous Motor Trade experience as a Warranty Administrator or have been involved with warranty claims within a dealership in some capacity.

Key Accountabilities of the Warranty Administrator role:

  • To input all warranty claims to the relevant manufacturer or Warranty Company in a timely manner adhering to all manufacture terms and conditions.
  • Submit claims for payment.
  • Manage and report on warranty debtors.
  • Agree in amendments to rectify outstanding issues.
  • Monitor parts returns.
  • Assist with warranty audits.
  • A healthy working relationship with Service Manager, workshop controllers and service reception staff.

Salary will be depending experience.

Job Type: Full-time

Required experience:

  • Previous experience essential: 1 year

Required licence or certification:

  • Full UK Driving Licence Essential

Person Specification

Other key requirements of the Warranty Administrator are:

  • Exhibit skills and knowledge relating to the job role.
  • Anticipate potential problems and solutions within the thinking and planning process.
  • Show a sense of urgency on behalf of customers and action requests quickly.
  • Demonstrate a systematic approach to organisation and administration.
  • Provide clear and timely information to internal and external contacts.
  • Promote effective relationships with individuals and other departments.
  • Strive for excellence by paying attention to important detail.
  • Ensure promises are kept by following through on requests.

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